đź“… Full-Time
đź“Ť Onsite | To report at the Head Office or Site Office but will need to travel from time to time to the assigned school client.
đź‘Ą Open Positions: NCR (10), Cebu (2), Davao (1), CDO (1)
Customer success has become a crucial factor for the long-term growth and sustainability of companies. Since our client’s product is ERP platform - SaaS (Software as a Service) model, it is vital to ensure customer satisfaction and retention, thus they are appointing and deploying Customer Success Executives who play a pivotal role in building strong relationships with clients.
Key Responsibilities
Customer Relationship Management: Build and maintain strong relationships with educational institutions, ensuring their needs are addressed and that they derive maximum value from the product.
Onboarding & Training: Guide schools, universities, and educators through the setup and usage of the platform by conducting training sessions and providing user documentation.
Product Support & Issue Resolution: Respond to customer inquiries, troubleshoot issues, and collaborate with technical teams to deliver timely and effective solutions.
Collaboration with Internal Teams: Liaise with sales, product development, and technical departments to relay customer feedback and support ongoing product enhancements.
Data-Driven Insights & Reporting: Analyze platform usage trends and generate reports that provide actionable insights into customer engagement and success metrics.
Process Improvement & Best Practices: Continuously refine customer support workflows and share best practices to improve user satisfaction and service delivery.
What We’re Looking For:
A graduate of an IT-related course
Excellent communication skills – you’re the type who can explain technical things without sounding like a robot
Willingness to travel – some onsite client engagements may be part of your routine
Strong problem-solving skills and a proactive approach to customer engagement
Bonus Points If You:
Have experience in the education domain or education ERP systems
Knowledge of CRM systems and customer support platforms is an advantage
Why This Role Rocks:
Healthy work environment – a professional, respectful, and collaborative culture
Genuine opportunities for growth – clear career paths and development support
Team-oriented support system – work alongside people who are committed to shared success
CUSTOMER SUCCESS EXECUTIVE
Send your CV to recruitment@zpdivina.com - Subject: CSE - <Your Name> or Click the button
ZP Divina Consultancy Firm Inc. is a proud equal opportunity partner. We’re committed to fair hiring practices and fostering a diverse, inclusive environment for all. We do not charge candidates any fees throughout the recruitment process.